Yuliya Khimchak Thomas

Administrativo/ QA Tester

  • Valencia, España
  • Sin reseñas


(por hora)
  • 00 Proyectos en marcha
  • 00 Proyectos completados


Servicios: Administrativo, QA Tester, Helpdesk, Traducciones

Conocimientos: Microsoft Office, O365, Microsoft Powerpoint, Sharepoint, Google Adwords


Advocacy Manager

  • Microsoft

Tier2 level of Support; the escalation point for issues within Customer Service&Support; Facilitation of resolution of customer and field related issues when standard support channels do not exist or fail to satisfy the submitter; Search and connection with key subject matter experts and decision makers; Identification of trends and key and systemic issues and work with corporate business owners to implement changes to decrease volumes of escalations and complaints; Creation of Voice of the Customer report; Share of information and knowledge with team members, business owners, and the wider CSS community to reduce the number of repeated Customer & Partner issues; Changing and Augmentating the positive customer and partner experience. - Duración: 5 Años - Año: 2011

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