Descripción
Servicios: • +10 years of professional software/hardware development experience. • IT End to end responsibility and resolutions of incidens, ensuring Business/ Customer updates are timely and sufficient quality, arranging discussions and updates as requiered. • Based on ITIL Service Operational modes.
Conocimientos: Education & Language skills • Bachelor of General Studies. History, political and cultural developments in Latin America and Spain. Computer Science Major. Minor in Management and Administration. University of New Orleans, LA. 2000-2003 Computer Engineering Degree. Elaine Nunez Technical College. New Orleans, LA. Technical skills • Huge experience as IT users Line Support L3-4 and Emergency handling. Responsible for a team (22 people), mentor, IT instructor. Capacity to interact and to work in a team. Proactive. Able to perform at any level (stressful moments/incidents) Very good social skills. ITIL Certification