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Tier2 level of Support; the escalation point for issues within Customer Service&Support; Facilitation of resolution of customer and field related issues when standard support channels do not exist or fail to satisfy the submitter; Search and connection with key subject matter experts and decision makers; Identification of trends and key and systemic issues and work with corporate business owners to implement changes to decrease volumes of escalations and complaints; Creation of Voice of the Customer report; Share of information and knowledge with team members, business owners, and the wider CSS community to reduce the number of repeated Customer & Partner issues; Changing and Augmentating the positive customer and partner experience.
Nombre del Cliente: Microsoft